Haha billing policy

Refund Policy

Last updated: June 11, 2026

Haha sells access to digital reply-generation features. This policy explains how we handle subscription cancellations, refund requests, billing mistakes, and payment disputes for Web subscriptions processed through Stripe.

Subscriptions and cancellations

Plus and Pro plans renew monthly unless you cancel before the next billing date. You can manage or cancel a subscription through the account menu or the Stripe-hosted billing portal when billing is available in your environment. Cancelling stops future renewal; it does not automatically refund charges that have already been processed.

Refund eligibility

Refund requests are reviewed case by case. We generally consider refunds for duplicate charges, accidental purchases reported promptly, billing errors, unavailable paid access after checkout, or other issues required by applicable consumer law. We may decline refunds when the paid generation benefit has already been substantially used, when a request appears abusive, or when the payment processor prevents a refund.

How to request a refund

Email support@haha-board.example from the email connected to your Haha account. Include the plan name, approximate payment date, Stripe receipt email if available, and a short description of the issue. We may ask for additional information to confirm account ownership and locate the payment.

Processing time

Approved refunds are submitted through Stripe. Your bank, card network, or payment method provider controls when the credit appears on your statement. Taxes, foreign exchange differences, and payment-provider fees may be handled according to Stripe, payment method, and local-law rules.

Disputes and chargebacks

Please contact support before filing a payment dispute so we can investigate quickly. If a chargeback or formal dispute is opened, we may suspend paid access while the payment processor reviews the case.